IC4 Licence Complete

* Contact Centre Features

* API V2.

* Auto (power) Dialler Module

* Billing Module

* Branding module

* Bulk Extensions

* Call monitoring

* media 'hot' storage (current)

* Custom Context

* Customer account codes.

* Disaster Recovery (DR)

* End Point Manager (EPM).

* High Availability.

* Knowledgebase

* Muti-tenant

* Native CRM

* Omnichannel routing of voice, chat, email, SMS, social media and messaging apps

* Open VPN

* Outbound predictive AI dialler

* Outbound preview campaign dialler

* Paging Pro

* Recording Management

* Statistics Module

* Switchboard Module

* Task Master

* Wallboard Module

* Microsoft Teams

Contact

* Contact Centre 

* API V2.

* Auto (power) Dialler Module

* Billing Module

* Branding module

* Bulk Extensions

* Call monitoring

* media 'hot' storage (current)

* Custom Context

* Customer account codes.

* Disaster Recovery (DR)

* End Point Manager (EPM).

* High Availability.

* Knowledgebase

* Muti-tenant

* Native CRM

* Omnichannel routing of voice, chat, email, SMS, social media and messaging apps

* Open VPN

* Outbound predictive AI dialler

* Outbound preview campaign dialler

* Paging Pro

* Recording Management

* Statistics Module

* Switchboard Module

* Task Master

* Wallboard Module

* Microsoft Teams



Administration 

* Backup & Restore.

* Bulk Extensions

* Bulk Modification

* Disaster Recovery.

* Import & Export Extensions.

* Import & Export Speed Dialling.

* Log File Viewer

* Network Settings Tool.

* Users Profiles.

* IC4 Integrations

* Integrations

* Features

* CRM – Zoho

* CRM Salesforce

* CRM – Native

* Web dialler

* Voice for Microsoft Teams

* WhatsApp

* SMS



Analytics

* Wallboards/Dashboards

* Contact centre analytics

* Interaction analytics

Security 

* User permission management.

* Weak password report.

* Inter site and hybrid work

*  User permission management.

* Weak password report.

* Inter site and hybrid working VPN